How we back up what we say

If a website tells you it's rated 5.0, fully certified and offers a 14-day change-of-mind period, you've got no way to check any of it from the page itself. This page exists so you don't have to take our word for it. Below is every claim we make elsewhere on the site, and where the evidence for it actually sits.

We've also listed what we don't claim, and why, because a page that only lists the good news isn't much of a check on anything.

Is the guide price what I'll pay?

Our pricing page shows guide prices for solar, battery storage and air conditioning. They're called guide prices because the figure you see before a survey depends on things we can't know from a page: your roof's pitch and orientation, how your consumer unit is wired, scaffolding access. What we commit to is this: a free survey always comes first, and the price it produces is fixed in writing on your quotation. You can check our published guide prices on the pricing page against whatever a surveyor quotes you.

Whole-home backup isn't on this table because it can't be priced from panel count alone. It's specified and priced in writing after a survey, the same way as everything else.

What happens at the free survey?

We say "free survey" on every page that mentions our process, so it's worth being specific about what that means. A surveyor comes to your property, measures your roof, and checks your consumer unit and loft access. You get a written specification and a fixed price from that visit. There's no charge for the visit itself, whether or not you go ahead afterwards.

We don't claim that nothing is discussed with you at survey. A surveyor will talk you through options, including ones you might choose to buy.

When can I change my mind?

Once you sign a quotation, you have 14 days to change your mind, no reason required. This mirrors the statutory cooling-off period that applies in UK consumer law to contracts arranged away from a trader's own business premises, such as a survey carried out at your home (Citizens Advice, Cancelling a service you've arranged, read 7 October 2026).

What's the VAT rate, and where does it come from?

0% VAT on qualifying installations until 31 March 2027, then 5%. This isn't a Pro-Fit discount. It's set by HMRC under the VAT relief for energy-saving materials, which currently zero-rates qualifying installations including solar panels and batteries in residential accommodation, reverting to the reduced rate of 5% from 1 April 2027 (HMRC, VAT on energy-saving materials and heating equipment, Notice 708/6, gov.uk, read 7 October 2026). See 0% VAT for how it applies to our installations specifically.

What do MCS, Flexi-Orb and HIES actually cover?

Pro-Fit Green Energy Ltd is MCS certified for solar PV and battery storage: certificate NAP/83770/26/1, issued by NAPIT Certification Ltd on 26 October 2026 and valid to 25 October 2027. It covers MIS 3002 (solar PV systems), MIS 3012 (battery storage) and MCS 032 (the information you get before you buy, including the system performance estimate). We register every installation with MCS, and your MCS certificate is what your energy supplier asks for when you apply for export payments. NAPIT confirms the certificate on 0345 543 0330.

Pro-Fit is also Flexi-Orb certified and an HIES member, for our solar PV and battery storage work. Flexi-Orb is a UKAS-accredited installer certification, covering solar PV, battery storage and EV charge points, with an insurance-backed guarantee attached (Flexi-Orb, flexi-orb.com, read 7 October 2026). HIES is a CTSI-approved consumer code covering renewable energy customers: deposit protection, an insurance-backed guarantee and an independent dispute resolution route if something goes wrong (HIES, hies.org.uk, read 7 October 2026).

These three apply to solar and batteries. They don't extend to our roofing, windows and doors, or wider property services, which sit under different schemes, and we won't present them as though they do.

What do the guarantees cover?

Workmanship on the installation itself carries a 2-year Pro-Fit guarantee. Panels carry a manufacturer guarantee of up to 25 years, batteries up to 12 years, and the inverter's cover is set out on your written quote, since it varies by brand. All of it is confirmed again in your handover pack once the brand and model for your installation are fixed, so you've got it in writing twice, not just on a website.

Where can I check our Google reviews?

We're rated 5.0 on Google. We've deliberately left the review count off this page, because a count on a page we control is a claim about a number you can't easily verify from here; a star rating linked straight to the live profile is one you can check in a click.

Why don't we publish savings figures?

We don't publish savings figures, bill reductions, percentages saved or payback periods anywhere on this site. Not because we think solar and batteries don't save anyone money, but because what you actually save depends on your roof's orientation, your household's usage pattern through the day, your tariff and how electricity prices move over the life of the system. A figure we invented for a generic household would be a guess dressed up as a fact. What we'll do instead, at survey, is explain the mechanism: a battery stores daytime solar for the evening, you're paid for electricity you export to the grid, and so on, so you understand how the system behaves rather than trusting a number we can't stand behind for your specific house.